MLA
Sandberg, K. W., and Y. Pan. "Human Factors in Public Information Systems." Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, IGI Global, 2007, pp. 940-946. https://doi.org/10.4018/978-1-59140-789-8.ch141
APA
Sandberg, K. W. & Pan, Y. (2007). Human Factors in Public Information Systems. In A. Anttiroiko & M. Malkia (Eds.), Encyclopedia of Digital Government (pp. 940-946). IGI Global. https://doi.org/10.4018/978-1-59140-789-8.ch141
Chicago
Sandberg, K. W., and Y. Pan. "Human Factors in Public Information Systems." In Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, 940-946. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-789-8.ch141
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