Human Involvement and E-Banking

Human Involvement and E-Banking

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 17
DOI: 10.4018/978-1-60566-252-7.ch006


The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this problem lies a need to characterise human involvement, since, once the issues are clear, the specific e-banking factors can be related to them in the form of a model.

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