Human Rights and Workforce Conditions in the Tourism Sector

Human Rights and Workforce Conditions in the Tourism Sector

Osama Khassawneh, Zeynep Gulen Hashmi
DOI: 10.4018/978-1-6684-8726-6.ch007
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In this chapter, the focus is on the various challenges related to workforce conditions in the tourism industry and how human rights can play a role in alleviating these challenges. The chapter draws from a review of literature and offers a global perspective. Topics covered include the treatment of employees in the tourism sector, adherence to human rights and labor standards in the industry, the prevalence of mandatory and forced labor, collective bargaining, the use of child labor, fair treatment for all workers, and employee discrimination. The chapter will feature examples from different countries and conclude with recommendations for improvement.
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Employees In The Tourism Sector

The tourism sector is a vast industry that employs a significant portion of the global workforce. The industry includes a variety of businesses, such as hotels, restaurants, travel agencies, transportation providers, and many more (Riadil, 2020; Bani-Melhem, Abukhait, & Bourini, 2022). The employees working in the tourism sector play a crucial role in shaping the experiences of tourists, and their job responsibilities vary depending on their job position and the specific sector they work in. In this article, we will discuss the employees in the tourism sector and their role in the industry (Belias et al., 2022; Mat, Yaacob, & Melhem, 2015a). The tourism industry is a labor-intensive industry, and it requires a diverse set of skills from its employees (Elbaz & Haddoud, 2017; Abukhait et al., 2023).

Key Terms in this Chapter

Community-Based Tourism: This represents a type of emerging tourism organized and managed by local community in its integrity.

Job Satisfaction: Or work satisfaction, the term is used for measuring workers´ engagement and contentedness with the desks or jobs.

Human resource management: Is the strategic and coherent approach to the effective and efficient management of people in a company.

Labor Relation: This term denotes the relation or relationships between employers and employees.

Tourism Industry: It is a set of subservice sectors organized in the leisure and travel activities. The tourism industry includes a variety of stakeholders and actors such as train or bus station, air industry, hotel industry, travel agents and rent-a-car industry.

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