Humanizing the Intellectual Capital to Optimize Knowledge Management Systems in Organizations

Humanizing the Intellectual Capital to Optimize Knowledge Management Systems in Organizations

Shafiz Affendi Mohd Yusof (University of Wollongong in Dubai, UAE & University Utara Malaysia, Malaysia), Sendeyah Salem Rahmah AlHantoobi (Ministry of Education, UAE) and Kiren Jackie (University of Wollongong in Dubai, UAE)
DOI: 10.4018/978-1-7998-1811-3.ch012


This chapter identifies the best way to measure, develop, and manage intellectual capital as part of knowledge management. The Ministry of Education is a federal organization whose environment has been studied in all aspects of intellectual capital to identify its model, methods, and tools for measuring, developing, and managing intellectual capital. The qualitative method was used to collect results, encompassing interviews, document reviews, direct observations, and focus groups. It was concluded that there is genuine interest within the ministry to develop its intellectual capital and invest in its different dimensions. The chapter offered several contributions, the most important being the process for measuring, developing, and managing of intellectual capital. It also recommends a sustainable and continuous professional development process for employees. Institutions must also pay attention to the knowledge, skills, and innovations derived from the human mind and harness all the supporting potential, which in turn helps develop institutional administrative work.
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Background Of The Study

The great challenges and rapid transformations in the world around us today have affected small and large organizations, so that few organizations are now working without a clear, defined vision that will orient them for the future and prepare them for all challenges. The recent crises, whether financial or political, have overthrown many organizations that have not been able to withstand these challenges. This has led to the search for a successful strategic tool that enables such organizations to avoid such threats while enhancing their competitiveness (Leonhardt, 2014).

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