ICT Adoption in Malaysian Public Sector: A Modified-Extended Unified Theory of Acceptance and Use of Technology (UTAUT)

ICT Adoption in Malaysian Public Sector: A Modified-Extended Unified Theory of Acceptance and Use of Technology (UTAUT)

Copyright: © 2015 |Pages: 25
DOI: 10.4018/978-1-4666-6579-8.ch013
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In this chapter, a modified-extended unified theory of acceptance and use of technology model is applied to one of the government agencies to assess the behavioural intention of the staff and the actual use of ICT. The findings of the study show a positive relationship between performance-expectancy, effort expectancy, facilitating condition, and behavioural intention to use ICT except for social influence, which showed a negative relationship with behavioural intention to use ICT. In addition, the findings show the impact of gender difference on the causal links between the various predictors studied and behavioural intention as well as the actual use of ICT. There were two additional contributions to the theoretical framework in this chapter. Additionally, the moderating effect of gender difference on causal links between facilitating condition (predictor) and the actual use behaviour of ICT among the staff is addressed. Implications of these findings are discussed.
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Problem Statement Of The Study

Agarwal (1999) believes that “acquiring appropriate IT is a necessary but not sufficient condition for utilizing it effectively,” (p.85). Therefore, it has been noted that user’s interventions attitudes towards and acceptance of a new information system have a critical impact on successful information system adoption (Davis, 1989; Venkatesh & Davis, 1996; Succi & Walter, 1999). Malaysia is still at a developing stage but striving to become a developed country by advancing its service delivery system by harnessing advantage of ICT usage to achieve its objectives. More importantly, staff of the agency have adopted the use of ICT and believed in its usefulness to the organizations and staffs but admitted that not all the technologies applied in organizations are ease to use for the users. There are various problems regarding the acceptance and use of the technology among agency’s staffs (preliminary interview with some officers in July, 2013). Therefore, it is important to determine the factors contributing to usage of ICT using a modified UTAUT among staffs.

There are many problems about contributing factors to the usage of ICT among the staffs. For example, staffs feel that the new human resources management information system (HRMIS) sometimes inconvenient and burden themselves although the technology is good in databases aspect. It was highly pronounced that “People feel the HRMIS technology is inconvenient because the system can’t be accessed if too much people are accessing it in the same time due to server limitation of the certain amount of users at one time.” Other than that, the technology itself bring problems to staffs when the technologies is not well maintained in terms of too much cookies and bugs in the server that contribute to select false information of the users. For example, it is normally happen at the early and end of the year, the HRMIS system will capture other user databases not the user based on the ID-key-in.

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