ICT Considerations for a Municipality in South Africa

Abstract

The availability of publicly accessible Internet networks and services are the first prerequisite in ensuring that all citizens and nations can benefit from information on the World Wide Web (UNESCO, 2003). Information and communication technologies (ICT) are playing an increasingly important role in the daily lives of citizens, revolutionising work and leisure and changing the rules of doing business. ICT encompass all technologies that facilitate the processing and transfer of information and communication services (United Nations, 2002). In the realm of government, ICT applications are promising to enhance the delivery of public goods and services to citizens not only by improving the process and management of government but also by redefining the traditional concepts of citizenship and democracy (Pascual, 2003). The spread of ICT brings hope that governments can transform (Pacific Council on International Policy, 2002). This article is organised as follows: • Background to the research is given • ICT adoption in the eThekwini Municipality in South Africa is described • The research goals, method, data gathering, and results are discussed • Management implications towards implementing a successful e-government strategy are given • Future trends are then suggested and a conclusion is given