Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A Case Study in a Small Business in North–West Tasmania, Australia

Abstract

This case examines the business practices of a small company in North–West Tasmania and identifies problems and challenges for electronic supply chain management (ESCM). The company is adopting ESCM to increase the speed of invoice production and to improve the accuracy of inventory control in its current supply chain management (SCM) system. The case study provides detailed analysis of the company, its merchandise and its experience of implementing ESCM. The analysis begins with an examination of current business practices, human resources, the information system, and issues related to customers, suppliers, products, and inventory control. Using this information, the case study examines how the company processes and fulfils sales orders, updates its inventory, and handles the receipt of ordered goods. The case concludes with a summary of the shortcomings of the company’s current SCM system and the main challenges the business faces in implementing ESCM. This study forms part of a larger ongoing investigation being conducted into SCM within small and medium sized businesses in North–West Tasmania.