MLA
Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud Driving CRM Information Exchanges." Modelling and Analysis of Enterprise Information Systems, edited by Angappa Gunasekaran, IGI Global, 2007, pp. 110-133. https://doi.org/10.4018/978-1-59904-477-4.ch005
APA
Smith, A. D. & Lias, A. R. (2007). Identity Theft and E-Fraud Driving CRM Information Exchanges. In A. Gunasekaran (Ed.), Modelling and Analysis of Enterprise Information Systems (pp. 110-133). IGI Global. https://doi.org/10.4018/978-1-59904-477-4.ch005
Chicago
Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud Driving CRM Information Exchanges." In Modelling and Analysis of Enterprise Information Systems, edited by Angappa Gunasekaran, 110-133. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-477-4.ch005
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