IDTVOS: An INTECO Open Innovation Success Case

Background

Public Administrations are promoting the use of electronic services to make closer the relationships amongst citizens and public services. In this sense they offer both a great opportunity to increase their abilities to co-create and innovate in products and services. Local networks are continuously becoming a more important source of collaboration.

E-government services are considered by the European Commission to be one of the key drivers in the information society (UE, 2010). Given the large impact that an efficient administration can have in our societies, developed countries commit vast resources to ensure a well functioning Administration. Information and communication technologies have been identified as one of the main avenues to attain higher rates of efficiency in public service as well as the means to provide novel public services to citizens and private firms (Huijboom et al., 2009).

Moreover, ICT as the main enabler of eGovernment not only saves public resources but at the same time helps private companies to share experiences, and to create more efficient processes based in real and experienced user needs, thereby improving industry competiveness (De Pablos, Romo-Romero, Loyola, & Montero, 2003). Digital services can be classified as large technical systems according to (Hobday, 2005) in the sense of being a set of subsystems of medium (and in some cases high) technological novelty.