MLA
Kazienko, Przemyslaw and Dymitr Ruta. "The Impact of Customer Churn on Social Value Dynamics." Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 2086-2096. http://doi:10.4018/978-1-60960-100-3.ch613
APA
Kazienko, P., & Ruta, D. (2011). The Impact of Customer Churn on Social Value Dynamics. In Management Association, I. (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 2086-2096). IGI Global. http://doi:10.4018/978-1-60960-100-3.ch613
Chicago
Kazienko, Przemyslaw, and Dymitr Ruta. "The Impact of Customer Churn on Social Value Dynamics." In Virtual Communities: Concepts, Methodologies, Tools and Applications. edited by Information Resources Management Association, 2086-2096. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-60960-100-3.ch613
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