MLA
Kazienko, Przemyslaw, and Dymitr Ruta. "The Impact of Customer Churn on Social Value Dynamics." Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1149-1159. https://doi.org/10.4018/978-1-60566-986-1.ch074
APA
Kazienko, P. & Ruta, D. (2010). The Impact of Customer Churn on Social Value Dynamics. In I. Management Association (Ed.), Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications (pp. 1149-1159). IGI Global. https://doi.org/10.4018/978-1-60566-986-1.ch074
Chicago
Kazienko, Przemyslaw, and Dymitr Ruta. "The Impact of Customer Churn on Social Value Dynamics." In Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1149-1159. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-986-1.ch074
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