Impact of E-Governance on Businesses: Model Development and Case Study

Impact of E-Governance on Businesses: Model Development and Case Study

Naiyi Hsiao (National Chengchi University & Taiwan E-Governance Research Center, Taiwan), Pin-yu Chu (National Chengchi University & Taiwan E-Governance Research Center, Taiwan) and Chung-pin Lee (Tamkang University & Taiwan E-Governance Research Center, Taiwan)
DOI: 10.4018/978-1-60960-753-1.ch009
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The success of e-government policies and projects hinges on a robust assessment strategy that provides not only a valuable understanding of the impacts on stakeholders, but also an effective feedback mechanism for mid-course corrections. This study examines the antecedents of the impact assessment of e-governance in the context of an integrated model. The model incorporates a wide variety of important factors from previous research into a single theoretical framework provided by the e-government value chain model and the Information System success model. A government-to-business (G2B) case is utilized to operationalize the model into survey questions. The current chapter presents the results of the G2B survey and summarizes the key findings from the impact assessment of G2B. The knowledge gained from this study will help pave a path for future e-governance initiatives and improve our understanding of the key factors affecting the success of e-governance.
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Literature Review

In the field of information and communication technologies (ICTs) in the public sector, e-government is the first emergent concept recognized as an important development in the outreach from government to citizens since the early 1990s. The emergence of ICTs can be traced to the report, “Reengineering through Information Technology”, produced by the Clinton Administration (Lenk and Traunmüller, 2002). E-government is usually presented as using ICTs to (1) provide citizens and businesses easy access to government information and services; (2) increase the quality of services by increasing their speed, completeness and process efficiency; and (3) provide citizens with the opportunity to participate in different types of democratic processes. According to the United Nations (UN, 2003), the major purpose of e-government is to use ICTs to transform its internal and external relationships. UN/ASPA (2001) identifies the five stages for quantifying the progress of e-government as emerging, enhanced, interactive, transactional, and seamless.

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