The Impact of M-Government on Organisations: A Mobility Response Model

Abstract

Adoption of mobile technologies by government organizations not only bene?ts the parties who use these services, but also has positive impact on the internal workings of the public sector. Those government entities which initiated mobile applications have visible gains in productivity and cost and operational savings. This new way of performing tasks also undoubtedly has some repercussions on the organizational structure, civil worker, and the business processes. This chapter tries to underline some of the issues that might arise in these areas by examining some ongoing mobile government projects.