MLA
Joia, Luiz Antonio. "The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 2255-2270. https://doi.org/10.4018/978-1-59904-943-4.ch173
APA
Joia, L. A. (2008). The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 2255-2270). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch173
Chicago
Joia, Luiz Antonio. "The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 2255-2270. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch173
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