MLA
Seitz, Juergen, et al. "Impacts of Software Agents in eCommerce Systems on Customer's Loyalty and on Behavior of Potential Customers." Strategies for eCommerce Success, edited by Bijan Fazlollahi, IGI Global, 2002, pp. 208-223. https://doi.org/10.4018/978-1-931777-08-7.ch013
APA
Seitz, J., Stickel, E., & Woda, K. (2002). Impacts of Software Agents in eCommerce Systems on Customer's Loyalty and on Behavior of Potential Customers. In B. Fazlollahi (Ed.), Strategies for eCommerce Success (pp. 208-223). IGI Global. https://doi.org/10.4018/978-1-931777-08-7.ch013
Chicago
Seitz, Juergen, Eberhard Stickel, and Krzysztof Woda. "Impacts of Software Agents in eCommerce Systems on Customer's Loyalty and on Behavior of Potential Customers." In Strategies for eCommerce Success, edited by Bijan Fazlollahi, 208-223. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-08-7.ch013
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