Impediments for Knowledge Sharing in Professional Service Firms

Impediments for Knowledge Sharing in Professional Service Firms

Georg Disterer (University of Applied Sciences and Arts, Hanover, Germany)
DOI: 10.4018/978-1-59140-553-5.ch245
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Abstract

Professional service firms (PSFs), where professionals (consultants, lawyers, accountants, tax advisors, etc.) work, are interested in knowledge management, because their businesses are heavily dependent on the knowledge of their employees. A core asset is their ability to solve complex problems through creative and innovative solutions, and the basis for this is their employees’ knowledge. The “product” that PSFs offer their clients is knowledge (Kay, 2002; Ofek & Sarvary, 2001; Chait, 1999).

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