Implementation Factors that Affect ERP System Success

Abstract

This chapter identifies valuable lessons about implementing enterprise resource planning (ERP) systems into universities and contains a warning about cutting implementation costs and the impact on the system’s success. In the case study described, many incorrect assumptions were made regarding the organization and users. These led to ineffective change management and support strategies, and ultimately reduced both the system’s quality and its benefit to the organization. This study found that an ERP system’s quality can be improved by effectively tailoring the user training, change management, and support strategies to the organization’s culture and users.