IT Implementation in Small Business

Abstract

The small business owner’s dominating role in any information technology (IT) implementation is well documented (Cragg & King, 1993; Doukidis, Smithson, & Lybereas, 1994; Thong & Yap, 1995). A survey of the IT implementation process in small businesses indicates that both the owner’s attitude towards IT and management style influence the implementation process and have a direct impact on outcomes (Winston & Dologite, 1999). These characteristics, attitude and style play a key role in directing the small business owner’s decisions regarding the technology to implement, the personnel that will manage the implementation, and the supporting managerial polices (Winston & Dologite, 2003).