MLA
Gurau, Cãlin. "Implementing CRM Systems in Online Enterprises." Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 587-593. https://doi.org/10.4018/978-1-59140-799-7.ch094
APA
Gurau, C. (2006). Implementing CRM Systems in Online Enterprises. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of E-Commerce, E-Government, and Mobile Commerce (pp. 587-593). IGI Global. https://doi.org/10.4018/978-1-59140-799-7.ch094
Chicago
Gurau, Cãlin. "Implementing CRM Systems in Online Enterprises." In Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., 587-593. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-799-7.ch094
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