Implementing KM Lessons from the Frontline

Implementing KM Lessons from the Frontline

Rusnita Saleh (University of Indonesia, Indonesia) and Niall Sinclair (Independent Researcher, Thailand)
DOI: 10.4018/978-1-4666-9607-5.ch006
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While the KM initiative highlighted in the case study in the previous section is still in its formative stages, it would be safe to say that the majority of KM implementation projects are likely to take anywhere between one to three years to even begin to have any significant impact on the organizations involved. In other words, KM is something that takes time to embed itself into the working fabric of the organization, and so anyone who thinks that KM implementation is going to be a short-term affair is fooling themselves; as well as setting a dangerous and unattainable level of expectation in any potential stakeholders. Overall, there are many barriers that stand in the way of successfully implementing KM, whether it is a lack of access to current information, a lack of clear communications, difficulty in transferring knowledge and information, difficulty in maintaining the relevance and currency of knowledge and information, lack of support from senior managers, or limited resources – both in time and personnel.
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2. The Reality Check

The items in this section provide an overview of some crucial organizational issues that need to be recognized and planned for in KM initiatives; and together they should provide a useful checklist of items which KM practitioners need to be aware of if they want to avoid some of the more obvious pitfalls awaiting them during KM implementation projects.

Although no two business environments are ever a complete match, all of the following issues are quite likely to be repeated in any working environment where KM implementation is going on. Why? Because they are all linked by that most over-riding of driving forces behind all organizational decision-making and commitments to change; that is, human nature itself.

So, based on this context, here in no particular order are 8 issues you need to be aware of before you start planning and implementing any KM initiatives.

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