MLA
Luck, Diana. "The Implications of the Development and Implementation of CRM for Knowledge Management." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 2393-2407. https://doi.org/10.4018/978-1-60960-783-8.ch621
APA
Luck, D. (2012). The Implications of the Development and Implementation of CRM for Knowledge Management. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 2393-2407). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch621
Chicago
Luck, Diana. "The Implications of the Development and Implementation of CRM for Knowledge Management." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2393-2407. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch621
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