MLA
Fröming, Jane, et al. "Improvement of Software Engineering by Modeling Knowledge-Intensive Business Processes." Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, IGI Global, 2009, pp. 2528-2546. https://doi.org/10.4018/978-1-60566-060-8.ch148
APA
Fröming, J., Gronau, N., & Schmid, S. (2009). Improvement of Software Engineering by Modeling Knowledge-Intensive Business Processes. In P. Tiako (Ed.), Software Applications: Concepts, Methodologies, Tools, and Applications (pp. 2528-2546). IGI Global. https://doi.org/10.4018/978-1-60566-060-8.ch148
Chicago
Fröming, Jane, Norbert Gronau, and Simone Schmid. "Improvement of Software Engineering by Modeling Knowledge-Intensive Business Processes." In Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, 2528-2546. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-060-8.ch148
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