MLA
Li, Ying. "Improving Application Management Services through Ticket Data Clustering." Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, IGI Global, 2015, pp. 119-147. https://doi.org/10.4018/978-1-4666-8496-6.ch005
APA
Li, Y. (2015). Improving Application Management Services through Ticket Data Clustering. In Y. Diao & D. Rosu (Eds.), Maximizing Management Performance and Quality with Service Analytics (pp. 119-147). IGI Global. https://doi.org/10.4018/978-1-4666-8496-6.ch005
Chicago
Li, Ying. "Improving Application Management Services through Ticket Data Clustering." In Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, 119-147. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8496-6.ch005
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