MLA
Perez-Gallardo, Yuliana, et al. "Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms." Cyber Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 1482-1502. https://doi.org/10.4018/978-1-4666-5942-1.ch076
APA
Perez-Gallardo, Y., Alor-Hernandez, G., & Cortes-Robles, G. (2014). Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms. In I. Management Association (Ed.), Cyber Behavior: Concepts, Methodologies, Tools, and Applications (pp. 1482-1502). IGI Global. https://doi.org/10.4018/978-1-4666-5942-1.ch076
Chicago
Perez-Gallardo, Yuliana, Giner Alor-Hernandez, and Guillermo Cortes-Robles. "Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms." In Cyber Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1482-1502. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5942-1.ch076
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