Industrialisation of the Knowledge Work: The Knowledge Conveyer Belt Approach

Industrialisation of the Knowledge Work: The Knowledge Conveyer Belt Approach

Dimitris Karagiannis (BOC Group, Austria), Robert Woitsch (BOC Group, Austria), and Vedran Hrgovcic (University of Vienna, Austria)
DOI: 10.4018/978-1-61520-829-6.ch005
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When analysing the transformation of the information society an industrialisation of knowledge work can be observed. The maturity, the quality, the process-orientation and the alignment of knowledge to personal or organisational requirements are industrialisation aspects covered by knowledge work. This chapter focuses on process-orientation, discusses the evolution of process-oriented knowledge management and sees the current industrialisation of knowledge work as a challenge that needs to be tackled not only on social and technical level but also on a conceptual level. Hence the so-called knowledge conveyer belt approach is introduced that is a realisation framework of process-oriented and service based knowledge management. This approach is seen as an answer for the requirements of industrialisation of knowledge work that keeps the “human in the loop” and enables the business and knowledge alignment. The realisation concepts and two implementation show cases are introduced.
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Observations Of Knowledge Management

The history of KE started in the 1940’s with the first attempts of artificial intelligence. After the hype, disillusionment and first commercial success, KE can be found today in semantic technology (Karagiannis, 2001). A prominent sample is the Semantic Web.

KM in contrast evolved out of the KE community and has its origin in 1995 (Despres, 1999). KM is a holistic view on the knowledge space that considers human interpretation – more prominently, but also take account of machine interpretation (Woitsch, 2004a,b; Mak, 2005; v.Brocke, 2007; Beckman, 1999).

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