Influence of Mobile Technologies on Global Business Processes in Global Organizations

Abstract

Organizations are globalizing their business primarily due to the communications capabilities offered by Internet technologies. As a result, there are global business processes that span across multiple geographical locations and time zones. The influence of mobility on these global business processes does not appear to have been studied in sufficient detail. Furthermore, mobile technology goes far beyond its ubiquitous use as a mobile phone for voice communication or for the exchange of messages. This chapter discusses and recommends a model for transition and integration of mobility into global business processes. We also envisage the accommodation of mobile Web services in mobile transformations enabling business applications to collaborate regardless of their technological platforms.