Information and Competition: Early 21st Century

Abstract

This chapter focuses on the new face of IT-enabled competitiveness in the early 21st century.  It notes that the impact is global with the art of the possible for old-economy firms dramatically changing with a heavy focus on application links external to the firm.  First mover vs. fast follower with new technologies is an important issue for firms to address (first is not always best).  Finally, it addresses the importance of operational reliability.