Information Management Process in Continuous Improvement Area at Worldwide Steel Company

Abstract

This chapter aims to present specific features concerning information management in the Continuous Improvement area of the Americas Long Carbon sector in ArcelorMittal. The aim is also to learn what the informational resources related to continuous improvement area are and describe how the process of managing information actually happens. The study was based on theoretical models of Davenport (1998) and Choo (2006) and tried to understand how the efficient management of information can aid in decision making at organizations. The result of the documentary research revealed the existence of initiatives throughout the different units in the Americas and also revealed corporate tools for information management. The field research results indicate the need for a structured and formalized model of information management that responds to users in adequate time, while alert to the need for policies that encourage the sharing of information related to the improvement of processes, products and services.