Information Quality Satisfaction of Communication Portals: A Study of Central Cyber

Abstract

Information quality is critical for a communication portal because there are a myriad of information types, including textual, audio, video, and other complex information types, which an organization has to manage. In this study, we examine whether information generated from an in-house developed communication portal of the Hong Kong government would have higher quality than those sister portals developed by individual government departments using commercial packages. We conducted a surveybased study to understand how users evaluate the information quality of these communication portals. This portal case is interesting because (1) the Hong Kong government has invested millions of U.S. dollars in its implementation and (2) the number of potential users is huge (over 140,000).