Information System Failures in Healthcare Organizations: Case Study of a Root Cause Analysis

Pamela E. Paustian; Donna J. Slovensky; Jacqueline W. Kennedy

doi:10.4018/978-1-931777-01-8.ch015

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Information System Failures in Healthcare Organizations: Case Study of a Root Cause Analysis

Pamela E. Paustian (University of Alabama at Birmingham, USA), Donna J. Slovensky (University of Alabama at Birmingham, USA) and Jacqueline W. Kennedy (University of Alabama at Birmingham, USA)

Source Title: Effective Healthcare Information Systems

DOI: 10.4018/978-1-931777-01-8.ch015

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Abstract

Preparedness for response and continued operation of a health care facility following an information systems disaster must encompass two facets: continuation of patient care delivery and continuation of business processes. This chapter reports a root cause analysis following an information system failure that compromised the organization’s ability to capture clinical documentation for a 33-hour period.

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Information System Failures in Healthcare Organizations: Case Study of a Root Cause Analysis

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