Information Technology for Enhancing Public Sector Sustainability

Introduction

Today's businesses rely heavily on technology as a facilitator. Today, it plays a significant role in increasing efficiency and optimization across all sectors, including the public and private ones. Government and PSU CIOs have embraced specialized technologies to promote innovation and change across the nation. Adopting new technologies is considered as an investment in keeping the nation competitive in a rapidly changing international economy. The public sector has experienced steady development thanks to its reliance on cutting-edge technology like blockchain, artificial intelligence, robots, augmented reality, and machine learning. Significant social, economic, technological, and environmental effects have resulted from this ongoing push toward automation and the digitization of services. The use of new technologies by governments for public sectors in many countries around the world has led to widespread innovations and transformations across many aspects of the public sector over the last fifteen years. The most significant technological advance over this period has been in information and communications technology (ICT) which has dramatically impacted public services and their delivery, both via web-technology.

Sites and portals over the Internet, mobile and especially smart phones and social media, as well as being available through kiosks located in places accessible to the public. Information technology enabled public service delivery is having significant impact by generally being more cost effective than traditional supply investments. They also give the service user large benefits in terms of access, convenience through 24/7 availability, savings in time and the cost of travel to physical premises, as well as the possibility of completely new types of public services. The use of new technologies by governments in many countries around the world has led to widespread innovations and transformations across many aspects of the public sector over the last fifteen years. The most significant technological advance over this period has been in information and communications technology which has dramatically impacted public services and their delivery, both via web- sites and portals over the Internet, mobile and especially smart phones and social media, as well as being available through kiosks located in places accessible to the public. Information technology enabled public service delivery is having significant impact by generally being more cost effective than traditional supply investments. They also give the service user large benefits in terms of access, convenience through 24/7 availability, savings in time and the cost of travel to physical premises, as well as the possibility of completely new types of public services. The use of new technologies by governments in many countries around the world has led to widespread innovations and transformations across many aspects of the public sector over the last fifteen years. The most significant technological advance over this period has been in information technology which has dramatically impacted public services and their delivery, both via web- sites and portals over the Internet, mobile and especially smart phones and social media, as well as being available through kiosks located in places accessible to the public. Information technology enabled public service delivery is having significant impact by generally being more cost effective than traditional supply investments. They also give the service user large benefits in terms of access, convenience through 24/7 availability, savings in time and the cost of travel to physical premises, as well as the possibility of completely new types of public services. Over the last fifteen years, major breakthroughs and transformations in many areas of the public sector have resulted from the application of new technology by governments in numerous nations. Information technology has made the most significant technological advancement during this time, having a significant impact on public services and how they are delivered via websites and portals on the Internet, mobile devices, particularly smart phones, and social media, as well as through kiosks placed in public areas. Since Information Technology enabled public service delivery is typically more cost-effective than traditional supply investments, it has a substantial influence. They also provide the service user with significant advantages in terms of access, comfort from 24/7 accessibility, time and money savings from not having to travel to physical locations, and the potential for entirely new kinds of public services.