Information Technology, Training, and Organizational Learning

Abstract

The development of information technology creates many new opportunities for orga-nizations to acquire and disseminate knowledge and skills among its employees. Due tothe crucial importance of knowledge and skills related to IT, human resource issues havearisen that need to be dealt with. A recent in-depth study (Nelson & Todd, 2004) of severalorganizations identified the following issues as being important to the management ofIT personnel (Adapted from Nelson & Todd, 2004, p. 4):1.How can the organization recruit employees with the needed skills?2.How can IT staff work together with the human resources department?3.How can the organization develop the right mix of skills?4.How can the organization support career development programs that meet theneeds of the organization and the staff?5.How can the organization keep up with new technologies?6.How can employees be compensated fairly?7.How can an effective work environment be developed and maintained?8.How can personnel balance work and personal life?9.How can key personnel be retained?