MLA
Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, IGI Global, 2009, pp. 1225-1242. https://doi.org/10.4018/978-1-60566-652-5.ch093
APA
Hewett, B. L. & Hewett, R. J. (2009). Instant Messaging (IM) Literacy in the Workplace. In N. Kock (Ed.), E-Collaboration: Concepts, Methodologies, Tools, and Applications (pp. 1225-1242). IGI Global. https://doi.org/10.4018/978-1-60566-652-5.ch093
Chicago
Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." In E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, 1225-1242. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-652-5.ch093
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