MLA
Butler, Tom, and Brian Fitzgerald. "The Institutionalisation of User Participation for Systems Development in Telecom Éireann." Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 209-231. https://doi.org/10.4018/978-1-59904-405-7.ch014
APA
Butler, T. & Fitzgerald, B. (2006). The Institutionalisation of User Participation for Systems Development in Telecom Éireann. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on the Human Side of Information Technology (pp. 209-231). IGI Global. https://doi.org/10.4018/978-1-59904-405-7.ch014
Chicago
Butler, Tom, and Brian Fitzgerald. "The Institutionalisation of User Participation for Systems Development in Telecom Éireann." In Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., 209-231. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7.ch014
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