Abstract
Some social phenomena affect sustainable development in the long term, and in this panorama, some solutions provided by organizations are labeled as social innovations and use more information and communication technologies as tools. The characterization of homeless people has implied the analysis of a vast legislated framework covering several areas, in particular about the National Strategy and the European Federation of National Organizations (FEANTSA). FEANTSA's objective is to prevent and/or alleviate homeless person poverty and social exclusion or are at risk of falling into this situation, encouraging, and facilitating the cooperation of all relevant European actors in this fight. The chapter describes the conceptualization of a technology platform to support the integrated management of homeless people in two social organizations. Some functional aspects of the prototypes are presented considering the main objectives of the project. In addition, some physical and technical details relating to the development of the data model are also shown.
TopState Of The Art
The state of the art is based on a multidisciplinary vision in the context of the problem proposed in this chapter. Thus, themes are addressed in the field attending to the main topics, such as social innovation, sustainability, requirements analysis and the Sustainable Development Goals (SDGs).
Key Terms in this Chapter
Sustainability: Ability to sustain life on the planet, considering the five dimensions: individual, social, economic, technical, and environmental.
Requirements Analysis: An iterative process to identify features and restrictions with a view to developing or adapting/customizing a software product.
Digital Business Model: Is a business model that use digital tools and/or digital technologies to capture or creature value.
Homeless People: Homelessness is defined as living in housing that is below the minimum standard or lacks secure tenure. People can be categorized as homeless if they are: living on the streets (primary homelessness); moving between temporary shelters, including houses of friends, family and emergency accommodation (secondary homelessness); living in private boarding houses without a private bathroom or security of tenure (tertiary homelessness).
Software Systems Development: Set of activities involved in the production of software. These activities are related to each other in an iterative and incremental process.
Business model: Describe the strategies and methods that organizations adopt to capture or create value.
Social Innovation: Respect new or improved products or services that meet social needs comparing to the existent solutions.
Information Systems: Is the organized set of components such as people, processes of collection and transmission of data and material resources, automated or manual. The interaction of components enhances the processing and dissemination of information.
Information and Communication Technologies: A technological resource set used to process information and ensure communication. When used in an integrated way it enhances information transmission and communication processes.