MLA
Chung, Walter W.C.,et al. "Integrated QFD and Knowledge Management System for the Development of Common Product Platform." Knowledge and Information Technology Management: Human and Social Perspectives, edited by Angappa Gunasekaran, et al., IGI Global, 2003, pp. 51-71. https://doi.org/10.4018/978-1-59140-032-5.ch004
APA
Chung, W. W., Tam, C. K., & Chan, M. F. (2003). Integrated QFD and Knowledge Management System for the Development of Common Product Platform. In A. Gunasekaran, O. Khalil, & S. Mahbubur (Ed.), Knowledge and Information Technology Management: Human and Social Perspectives (pp. 51-71). IGI Global. https://doi.org/10.4018/978-1-59140-032-5.ch004
Chicago
Chung, Walter W.C. and Colin K.S. Tam, and Michael F.S. Chan. "Integrated QFD and Knowledge Management System for the Development of Common Product Platform." In Knowledge and Information Technology Management: Human and Social Perspectives. edited by Gunasekaran, Angappa and Omar E. M. Khalil, and Syed Mahbubur, 51-71. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-032-5.ch004
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