MLA
Chung, Walter W.C., et al. "Integrated QFD and Knowledge Management System for the Development of Common Product Platform." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 883-901. https://doi.org/10.4018/978-1-59904-933-5.ch073
APA
Chung, W. W., Tam, C. K., & Chan, M. F. (2008). Integrated QFD and Knowledge Management System for the Development of Common Product Platform. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 883-901). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch073
Chicago
Chung, Walter W.C., Colin K.S. Tam, and Michael F.S. Chan. "Integrated QFD and Knowledge Management System for the Development of Common Product Platform." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 883-901. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch073
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