Integrated Training Requires Integrated Design and Business Models

Abstract

There are many instructional design models that are based on educational and learning theory. There are also many process-based performance and quality improvement analytic models. When training development is viewed as a design and production process with the training “product” as the outcome, then both traditional ISD models and process improvement models become highly relevant to the goal of developing high-quality, user-focused training. This chapter examines the integration of performance and quality improvement model elements into traditional ISD models with an emphasis on a front-end analysis that uses the Quality Function Deployment Model to insure user-focused and outcome-based results.