Integration Concept for Knowledge Processes, Methods, and Software for SMEs

Integration Concept for Knowledge Processes, Methods, and Software for SMEs

Kerstin Fink (University of Innsbruck, Austria) and Christian Ploder (University of Innsbruck, Austria)
DOI: 10.4018/978-1-60566-060-8.ch187

Abstract

Small and medium-sized enterprises (SMEs) are a vital and growing part of any national economy. Like most large businesses, SMEs have recognized the importance of knowledge management. This Chapter investigates the use of knowledge processes and knowledge methods for SMEs. The learning objectives of this Chapter are to assess the role of knowledge management and knowledge processes in SMEs. Furthermore, the reader should be able to describe major knowledge management programs in SMEs and assess how they provide value for organizations. Empirical studies conducted by the authors show that for SMEs, only four knowledge processes are important: (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution and (4) knowledge preservation. Based on the research result of several empirical studies, an integration concept for knowledge processes, knowledge methods, and knowledge software tools for SMEs is introduced and discussed.

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