Intelligent Agents in Decision Support Systems

Intelligent Agents in Decision Support Systems

Gloria E. Phillips-Wren (Loyola College in Maryland, USA)
DOI: 10.4018/978-1-60566-677-8.ch055
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Abstract

Internet-based, distributed systems have become essential in modern organizations. When combined with artificial intelligence (AI) techniques such as intelligent agents, such systems can become powerful aids to decision makers. These newer intelligent systems have extended the scope of traditional decision support systems (DSSs) to assist users with real-time decision making, multiple information flows, dynamic data, information overload, time-pressured decisions, inaccurate data, difficult-to-access data, distributed decision making, and highly uncertain decision environments. As a class, they are called intelligent decision support systems (IDSSs).

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