MLA
Raisinghani, Mahesh S., et al. "Intelligent Software Agents in E-Commerce." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 549-554. https://doi.org/10.4018/978-1-59904-943-4.ch045
APA
Raisinghani, M. S., Klassen, C., & Schkade, L. L. (2008). Intelligent Software Agents in E-Commerce. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 549-554). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch045
Chicago
Raisinghani, Mahesh S., Christopher Klassen, and Lawrence L. Schkade. "Intelligent Software Agents in E-Commerce." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 549-554. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch045
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