Intelligently Adaptive Mobile Interfaces for Older People

Intelligently Adaptive Mobile Interfaces for Older People

Sheila McCarthy, Heather Sayers, Paul Mc Kevitt, Mike McTear, Kieran Coyle
DOI: 10.4018/978-1-4666-7481-3.ch003
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Computer technology has been reported to pose significant usability problems for older users. Further usability problems have been encountered with small, mobile computing devices due to their size as well as age-related declines. This chapter focuses on the usability of mobile computing devices for older people by first employing target users in a study to establish the problems to be addressed when using Personal Digital Assistants (PDAs). The development of an intelligent mobile interface companion called MemorLane to support older people by adapting its presentation and multimodal output of life-cached data to address individual user preferences and physical abilities is then presented, followed by the results of a detailed user-centred evaluation with further target users. Results show that the adaptability to individual requirements and preferences leads to statistically significant improvements both in the usability of the mobile interface and in the levels of user satisfaction experienced.
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As people live longer and the world's older population continues to increase rapidly new challenges have been posed to governments and society as a whole. How to cope financially is of major concern, and recent changes in retirement ages and pensions are evidence of pressures being faced. Of equal concern, however, is ensuring that older people can maintain quality lives, and remain independent for as long as possible. This is particularly challenging given the diversity of the older population in terms of their physical and cognitive requirements. The speed at which the world's older population is increasing is set to continue for the foreseeable future. By 2034, the UK's older population will have increased from 16% to 23% (Older People's Day, 2011). This sustained increase in the numbers of older people is evidenced throughout the world and places ever-increasing economic, social and health-care pressures on existing services.

In parallel with the growth in the older population is the increase in the use of computing technology in all aspects of everyday life. Many older people, however, are not adopting or fully utilising such technologies (Selwyn, 2004). Age UK (the amalgamation of Age Concern and Help the Aged) for example, reports that, in the UK in 2009, 60% of people aged 65 and over had never used the Internet; this equates to approximately 6 million people. Multiple reasons for this under-utilisation have been discovered. Often, it is simply a matter of choice, where older people actively choose not to use the technology because they don't want to. Selwyn (2004) suggests the reason for many older adults' ambivalence toward technology is that they perceive it as having little relevance to their daily lives. Another common reason relates to those who have tried to use it, but, having encountered many usability problems, either fear it or abandon its use altogether (Eisma et al., 2003; Fisk et al., 2004; Goodman et al., 2004; Zajicek, 2001). Computer technologies have been developed with the specific aim of assisting older people in their own homes often by supporting them with the tasks of daily life as the natural physical and cognitive declines of age take their toll. It has also been established that older people tend to be more willing to make use of computing devices and applications if they see a purpose for them (Selwyn, 2004).

This chapter presents the results of two studies conducted with older people. The first study established the usability issues associated with their use of a PDA. The results led to the design and implementation of an intelligent interface to adapt to meet each individuals’ physical abilities and interface preferences. The second study evaluated the usability of the interface itself using an application identified in the first study as one of popular interest – reminiscence. The work presented in this chapter follows the User Sensitive Inclusive Design (USID) software development methodology (Newell and Gregor, 2000) which ensures that older end-users are involved throughout the development process. USID comprises five stages: requirements analysis; system design; implementation; system testing and evaluation. These stages are described in the following sections.

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