Internet Banking Usage Level of Bankers: A Research on Sampling of Turkey

Internet Banking Usage Level of Bankers: A Research on Sampling of Turkey

Ahu Coşkun Özer (Marmara University, Turkey) and Hayrünisa Gürel (Marmara University, Turkey)
Copyright: © 2017 |Pages: 13
DOI: 10.4018/978-1-5225-0864-9.ch002


Banks provide service not only through branches in the countries but also offers banking services to customers over the internet. However, customers concern using internet banking because of the various troubles and adversities that may occur on the web and because of their habits. The using of internet banking is still not reached the desired level due to various reasons such as security, troubles on web and habits of customers. In this research, bankers using rate of internet banking and bankers approach on internet banking are determined. According to the survey results in Turkey, almost all of the bankers use internet banking but using of mobile applications does not appear to fully spread. Even though the using of internet banking is very common among the bankers, some of the participants said that they encountered some problems while using internet banking. Solutions of systemic deficiencies, password security problems and other security problems will increase the using of internet banking.
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Internet banking has emerged as an extension with the development of electronic banking. It is an alternative distribution channel for banks and customers can do all banking operations from outside of the bank office.

The historical process of developing internet banking dates back to 1980’s. The researches of internet banking started in US and Europe in the historical process. When the development of internet banking in 35 years is considered, it is the fact that there are major advances. Despite all these developments, both technical problems and security issues are being experienced. This is the subject that cause less numbered users especially in developing countries.

Over 400 million people in the world use the internet banking. There are researches on increasing the number of using internet banking and identifying the problems in internet banking. This research is aimed to determine the problems experienced in internet banking. Bankers are surveyed about internet banking to determine using levels and problems experienced internet banking.

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