From the Intranet to the Enterprise Knowledge Portal

Abstract

The Internet (also called “the Web” or the “World Wide Web”) is a worldwide network that allows organisations to send and receive communication (Gray, 2006). Internet technology is becoming increasingly pervasive within organisations. The terms to describe the resulting access to information and suites of applications through the Web browser are having a multiplying effect: intranet, corporate portal, enterprise portal, and enterprise knowledge portal. Technology facilitates the identification, creation, and diffusion of knowledge among organisational elements within and across organisations. For knowledge management, people (and not technology) solve information and knowledge management problems. Wells, Sheina, and Harris-Jones (2000) indicate that less than 5% of employee knowledge is actually captured and accessible across the organisation.