Intranet Exploitation of Social Network Knowledge Intelligence

Intranet Exploitation of Social Network Knowledge Intelligence

Mark Alan Underwood (Krypton Brothers LLC, USA)
Copyright: © 2017 |Pages: 26
DOI: 10.4018/978-1-5225-0495-5.ch013


Intranets are almost as old as the concept of a web site. More than twenty-five years ago the text Business Data Communications closed with a discussion of intranets (Stallings, 1990). Underlying technology improvements in intranets have been incremental; intranets were never seen as killer developments. Yet the popularity of Online Social Networks (OSNs) has led to increased interest in the part OSNs play – or could play – in using intranets to foster knowledge management. This chapter reviews research into how social graphs for an enterprise, team or other collaboration group interacts with the ways intranets have been used to display, collect, curate and disseminate information over the knowledge life cycle. Future roles that OSN-aware intranets could play in emerging technologies, such as process mining, elicitation methods, domain-specific intelligent agents, big data, and just-in-time learning are examined.
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Today’s intranets occupy a space within web technology. While some early implementations encompassed file sharing and other intra-organizational network resources, its principal connotation by 1996 was intimately connected to web technologies. Barbera (1996), writing that year, depicted “the intranet concept” as “derived from the present Internet as a natural step in its own evolution. The same TCP/IP communication protocols and applications are used, in particular the web server/client model.” While some collaboration software had emerged that was initially less web browser-friendly (Falkner, 1997), Microsoft (Wynkoop, 1996) and Netscape (Budnick, 1996) had book-length proponents of their web technologies hoping to spur adoption.

In today’s intranet concept, beyond access to broadband and computing devices, the boundaries of that space are defined as much by the ability of organizations to recognize the value of intranets as by technology. Similarly, types of intranets are best categorized by purpose and audience than by specific technical features. For this reason, understanding their history and typical settings is essential to identifying the role intranets play in Online Social Networks (OSNs) and vice versa.

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