Introducing Conversation Design

Introducing Conversation Design

Rocci Luppicini (University of Ottawa, Canada)
Copyright: © 2008 |Pages: 18
DOI: 10.4018/978-1-59904-597-9.ch001
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This chapter introduces theoretical and historical groundwork for understanding conversation design as an emerging field of research and practice. Over the last forty years, a growing multidisciplinary body of work has focused on conversation and design in a broad range of contexts. This chapter provides a selective overview of this diverse body of work within its various specialty areas. A skeletal description of the historical background, theoretical roots and main approaches is offered to help situate the reader within this emerging field. The chapter concludes with a look at practical applications in conversation design for the 21st century.

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