Introduction to Optimal KM/WM Systems

Introduction to Optimal KM/WM Systems

Robert Thierauf (Xavier University, USA) and James Hoctor (The Kroger Company, USA)
DOI: 10.4018/978-1-59904-016-5.ch001
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To explore the importance of the question, what needs to be done, for today and tomorrow • To examine the difference between conventional wisdom versus a wider view of wisdom • To take a look at the “big picture” when taking a holistic approach within an optimal KM/WM system environment • To examine two successful applications of optimal KM/WM systems as found in organizations today

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