Introduction

Abstract

If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the power of its knowledge, and create innovative and effective systems, then please read on! Knowledge management has been one of the most hyped phrases over the first years of the twenty-first century, and it has been mooted as the way forward for organisations to be dynamic, flexible, competitive, and successful. Despite the hype, and despite some individual successes, western economies and organisations may not have been greatly affected by this ‘all singing, all dancing’ solution to organisations’ problems. Has the impact of knowledge management been less than expected? If so, why? In order to address these questions, there are a number of others that must also be considered, such as: What is knowledge management? Why did it arise in the first place? Can it be simplified or categorised? Is it a fad? Is it theoretical? Is it practical? Why should I care about it? What can it do for my organisation? Does it provide a quick and easy solution?