MLA
Shaw, Neal G. "Introduction." Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, IGI Global, 2001, pp. 1-2. https://doi.org/10.4018/978-1-930708-04-4.ch001
APA
Shaw, N. G. (2001). Introduction. In N. Shaw (Ed.), Strategies for Managing Computer Software Upgrades (pp. 1-2). IGI Global. https://doi.org/10.4018/978-1-930708-04-4.ch001
Chicago
Shaw, Neal G. "Introduction." In Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, 1-2. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-04-4.ch001
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