MLA
Lee, Su-Fang, et al. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach." Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, IGI Global, 2010, pp. 1778-1794. https://doi.org/10.4018/978-1-60566-677-8.ch115
APA
Lee, S., Jih, W. K., & Fang, S. (2010). Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach. In M. Hunter (Ed.), Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (pp. 1778-1794). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-60566-677-8.ch115
Chicago
Lee, Su-Fang, Wen-Jang (Kenny) Jih, and Shyh-Rong Fang. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach." In Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, 1778-1794. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-677-8.ch115
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